When getting a feature request, it is always best to understand what the person is trying to achieve

  • When talking about possible features of your product with a customer, don't take their requests and simply add it to your backlog. Rather, try to understand if there is an actual underlying need for this feature and what problem they are trying to solve with it.
  • Book - The Mom Test.. How to talk to customers and learn if your business is a good idea when everyone is lying to youBook - The Mom Test.. How to talk to customers and learn if your business is a good idea when everyone is lying to you

    Metadata:

    author: Rob Fitzpatrick

    title: The mom test: how to talk to customers and learn if your business is a good idea when everyone is lying to you

    Dat...
    provides some great questions for discovering the meaning behind feature requests: Why do you want that?” “What would that let you do?” “How are you coping without it?” “Do you think we should push back the launch add that feature, or is it something we could add later?” How would that fit into your day?